Privacy Policy

Last updated: December 28, 2024

1. Introduction

Welcome to TableMate, a service operated by LMG OPTIMIZE BV (VAT: BE0785858168) ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Business information (company name, VAT number)
  • Billing address
  • Payment information (processed securely through Mollie)

2.2 Venue and Product Data

When you use our services, we collect:

  • Venue information (name, subdomain, settings)
  • Product and category information
  • Order data and customer information
  • Usage analytics and performance metrics

2.3 Technical Information

We automatically collect:

  • IP address and device information
  • Browser type and version
  • Usage data and interactions with our platform
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process payments and manage subscriptions
  • Send transactional emails (order confirmations, receipts, password resets)
  • Improve and optimize our platform
  • Detect and prevent fraud and security issues
  • Comply with legal obligations
  • Communicate with you about updates and support

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share data with trusted service providers:

  • Mollie: Payment processing (subject to Mollie's privacy policy)
  • Email service: Transactional email delivery
  • Error monitoring: Application performance and error tracking
  • Hosting providers: Infrastructure and data storage

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of LMG OPTIMIZE BV, our users, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and updates
  • Restricted access to personal data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, WE CANNOT AND DO NOT GUARANTEE ABSOLUTE SECURITY. You transmit data at your own risk.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@tablemate.be.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law (e.g., for tax or accounting purposes, which may require retention for up to 7 years).

8. Cookies

We use essential cookies to provide our services (authentication, session management). We do not use tracking or advertising cookies. You can control cookies through your browser settings, but disabling essential cookies may affect service functionality.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. The "Last updated" date at the top indicates when this policy was last revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LMG OPTIMIZE BV SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR DISCLOSURE OF YOUR DATA, OR FOR ANY DAMAGES ARISING FROM DATA BREACHES, SECURITY INCIDENTS, OR THIRD-PARTY ACTIONS. YOU USE THE SERVICE AT YOUR OWN RISK.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

  • LMG OPTIMIZE BV
  • VAT: BE0785858168
  • Email: privacy@tablemate.be